Frequently Asked Questions

We understand that people often have questions, so we’ve put together some quick answers to help you feel informed and confident.

Do I need a referral from a doctor?

No. As a private client you can make a booking without a doctor’s referral. However, if you are claiming entitlements for Workers Compensation, CTP (Motor Vehicles Scheme), Medicare (Chronic Disease Management Plan Scheme)or Department of Veteran Affairs then you will need a referral from your GP or specialist.

What conditions do you treat?

Physiotherapists treat a wide range of conditions such as sports injuries, joint pain, back pain, post-operative rehabilitation, neurological conditions, and more.

What should I expect during the initial assessment?

The initial assessment involves discussing your medical history, current symptoms, performing physical tests, and developing a treatment plan tailored to your needs.

How many sessions will I need?

The number of sessions varies based on individual needs and the nature of the condition. It will be discussed during the assessment, and the treatment plan will be adjusted accordingly.

What types of treatments do you offer?

Physiotherapy treatments may include exercises, manual therapy, ultrasound, heat/cold therapy, electrical stimulation, and education on posture and ergonomics.

Will I be given exercises to do at home?

Yes, home exercises are often an integral part of treatment. They help speed up recovery and maintain progress between sessions.

How long will it take to see improvement?

Improvement timelines vary depending on the condition, individual factors, and adherence to the treatment plan. Consistency and following the therapist's advice can expedite progress.

Can I claim under my private health fund on the spot?

We have on the spot claiming if you are covered for Physiotherapy under your Private Health Fund. Just bring your Health Fund Card and we can swipe on the spot so you just have to pay the gap. Everyone's gap will be different depending on their health fund and level of cover. If you would like to know what your gap would be please contact your Private Health Fund.

What if I have pain during or after treatment?

It's normal to experience some discomfort during or after certain treatments or exercises. However, if pain is severe or persistent, it's essential to inform the physiotherapist for adjustments to the plan.

How can I prevent this injury from recurring?

Physiotherapists provide guidance on injury prevention strategies, including exercises, lifestyle modifications, and ergonomic advice to reduce the risk of re-injury.

What should I wear to my sessions?

Wear comfortable clothing that allows easy movement and access to the area being treated. Sometimes, you might be asked to change into specific attire, so it's good to inquire beforehand.

Does Medicare cover my appointment fee?

Medicare does not cover Physiotherapy however you may be eligible for a Chronic Disease Management Plan (also known as an Enhanced Primary Care Plan (EPC) or Team Care Arrangement (TCA) from your GP. This will entitle you to a part reimbursement from Medicare of the full appointment fee for up to 5 sessions. On the day you will need to pay the full cost of the appointment and we will submit it to Medicare on your behalf. The refund will then be automatically sent to your account if you have one set up with Medicare already.

If you have any questions before scheduling an appointment or for general enquiries, please contact us. Our team will promptly reach out to assist you.

Opening Hours

Mon: 8:00am - 5:00pm

Tue: 8:00am - 5:00pm

Wed: 8:00am - 5:00pm

Thu: 8:00am - 5:00pm

Fri: 8:00am - 1:00pm

Sat: Closed

Sun: Closed